Problems, not chats
Context is the Problem record — photos, facts, stops, attempts, status. The model gets a compiled brief, not a rolling token dump.
Coming soon · Georgia & Israel pilots
MyProblem
A free forever front door for local businesses — AI that absorbs “should I call?” so your front desk stays light, and ready customers arrive with a Problem dossier.
How it works for businesses
$0 application. $0 subscription. Preferred stance: free for shops forever. Your ROI is time saved and warmer bookings — not another SaaS invoice.
- Sign up at zero
No application fee, no monthly bill, no per-lead invoice. You show up as a local option when a Problem needs a real pro.
- AI takes the unsure callers first
Routine “is this urgent?”, “what until Monday?”, and redirect loops never reach the secretary. Those people get structured advice without clogging your phone.
- Open a Problem tip when it is real
Photos, facts, and AI notes are already on the dossier. Accept, decline, or bid — then the deal is between you and them.
- Legal stops stay on screen
Emergencies and licensed care get redirected. MyProblem is not a replacement for medical or veterinary practice.
How it works for people
The product is a Problem — a live issue — not a chat transcript that forgets. Voice and photos are inputs into the Problem record.
- Open a Problem
Big actions, voice-first, ADA-capable. Describe what is going wrong — leak, appliance, glasses frame, “should I call the vet?”
- Investigate with AI
Clear camera frames, rate-limited analysis, legal stops on every update. Many Problems resolve without anyone calling a shop.
- Free uses, then optional payee fee
Free investigation runs on elastic Spot capacity. After free depth, a consumer priority / payee fee unlocks reliable compute — you pay, not the business.
- Hand off with a dossier
When you need a local pro, they get the brief — not a cold call. Split or combine Problems when there are really two issues or one root cause.
The plan
Relay-native investigation service. Problems not chats. Local businesses as free distribution. Consumer economics after free uses.
Businesses free forever
Default promise: no shop invoice. Charging businesses later is Plan B only — dangerous to the pitch and not necessary if consumer fees cover infra.
Spot free / reliable paid
Free tier uses elastic Spot GPUs. Priority consumers get a reliable pool. When Spot is busy: honest “high demand,” not a surprise bill to the shop.
Narrow pilots first
Home repair and simple glasses; careful clinic/vet-style triage with redirect as product. No doctor marketplace on day one.
Investor ROI — zero-salary Relay vision
Do not pitch a normal SaaS headcount company. Pitch a capped growth check into a Georgia LLC with no payroll line.
Capital burns on free investigation and match infra. Residual margin comes from consumer priority / payee fees (and optional payment-rail %), not from invoicing plumbers and vets. Founders are paid like any other operator cut on settled / priority volume — not salaries. Investors take preferred return, then profit share as distributions.
- Unit cost of a free real-time scan (backbone + storage + bandwidth)
- Free consumer uses before priority / payee fee
- Share of Problems that resolve without a business vs hand off with dossier
- Consumer priority fee (and optional checkout %) — not a shop invoice
- Months to return the check at zero salary — and the same math if founders later take a draw
This is the Relay company vision: mesh + Problem tips without salary machinery. Investors own membership in the product LLC — not automatically the Relay gateway fleet. Contact ari@asu.edu.
Pilot regions
We are starting where we can operate tightly — then expand by request.
Georgia, USA
Israel
Want MyProblem in your city or country? Tell us — we track region interest and prioritize where businesses and people both show up.
Get on the list
Businesses, people with Problems, investors, and region interest — one form. Or email ari@asu.edu.